30839: Verification rejection - Third-party information sharing not allowed
The verification submission has been reviewed and it was rejected. Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
The Terms of Service or Privacy Policy on the business's website indicates that Opt-in is shared with third parties, affiliates, partners, etc. Any business with a terms of service or privacy policy that mentions sharing or selling consumer opt-in data is considered noncompliant. Consent can't be bought, sold, shared, transferred, or exchanged.
Revise your processes to not share or sell consumer data/opt-in information with anyone. Revise your Terms of Service and Privacy Policy to remove all third party opt-in sharing language. If you have a "reasons we can share your personal information matrix" in your privacy policy that isn't modifiable, adding a note below it that Messaging opt-in consent won't be shared is acceptable. Once complete and live on the business website, resubmit the verification.