30840: Verification rejection - Age gate required for age-restricted content
MESSAGING
ERROR
The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
Your business or messaging content relates to age-restricted products or services, but:
- No age verification process was included in your opt-in flow
- The age verification method is insufficient (e.g., simply asking "Are you 18+?")
- Age verification is mentioned but not demonstrated in your submission
- Implement a robust age gate that verifies users meet the required age (21+ for alcohol, 18+ for other restricted items)
- Use acceptable age verification methods such as:
- Requiring users to enter their full date of birth (MM/DD/YYYY)
- Using a third-party age verification service
- Provide evidence of your age verification process in your submission
- Ensure age verification occurs before messaging opt-in for age-restricted content