30841: Verification rejection - Opt-in not sufficient: Language Unclear

Twilio rejected your verification submission because the opt-in language doesn't clearly show that recipients are consenting to receive text messages. Messaging traffic on the phone number remains blocked until the number is verified. During review, Twilio evaluates the business, use case, sample content, web presence, opt-in or consent flow, and related terms or privacy policy.

• The opt-in language doesn't clearly ask the user to consent to messaging.
• The opt-in flow doesn't explicitly mention SMS or text messaging.
• The consent language is buried in your terms of service or privacy policy instead of appearing as part of the opt-in flow.
• The language doesn't make clear what messages the user is agreeing to receive.

• Rewrite the opt-in language so it explicitly asks users to agree to receive SMS or text messages from your business.
• Keep messaging consent separate from acceptance of your privacy policy or terms of service.
• State what messages the user will receive so the consent is specific and easy to understand.
• Update your verification submission with publicly hosted images or URLs that show the full opt-in workflow and the text shown to the user.
• After you correct the opt-in flow, resubmit the verification request if your rejected submission is eligible for editing and resubmission.