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30843: Verification rejection - Valid opt-in required for all submissions


ERROR: 30843

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MESSAGING
ERROR

The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Possible causes

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Your submission relies on an organizational or government exemption for messaging consent, but:

  • Verification requires explicit opt-in evidence regardless of exemption status
  • No opt-in process was provided despite claiming exemption
  • The exemption claimed doesn't apply to messaging requirements
  • Explicit consumer consent (opt-in) is required for all verifications, without exception
  • Implement a compliant opt-in process that meets TCPA and carrier requirements
  • Provide evidence of this opt-in process in your submission
  • Do not rely on organizational or government exemptions for verification