30848: Verification rejection - Privacy policy mentions sharing opt-in data
MESSAGING
ERROR
The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
Your privacy policy contains language indicating that personal data, including opt-in information, may be:
- Shared with third parties
- Sold to other organizations
- Rented to marketing partners
- Transferred to affiliates or other entities
- Update your privacy policy to include clear language prohibiting the sharing of opt-in data
- Add specific language such as:
- "Opt-in data and consent will not be shared with third parties."
- "SMS collected information is not shared with third parties or associates."
- "The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties."
- Ensure your policy explicitly protects messaging consent from being shared or transferred
- Remove any language suggesting opt-in data may be shared