30860: Verification rejection - Disallowed: Cannabis/CBD

This error means your verification request was rejected because the business or messaging use case is associated with cannabis or CBD. Cannabis and CBD businesses are forbidden for SMS and MMS on Twilio in the United States and Canada, regardless of message content.

• The verification submission identified the business as a cannabis or CBD business.
• The website, use case description, sample messages, or opt-in flow indicated marketing, sales, account activity, or other messaging for cannabis or CBD products.
• The business was classified under a forbidden message category for SMS and MMS in the United States and Canada.
• The submission included a use case that isn't permitted even if the messages don't explicitly mention cannabis or CBD.

• If your business or use case is cannabis or CBD related, do not resubmit the same SMS or MMS use case. This category isn't eligible for approval.
• If the rejection is incorrect, review the business website, message samples, opt-in description, and use case details. Correct any information that may have caused the submission to be misclassified, then resubmit if the request is eligible for resubmission.
• If you need to clarify that your business doesn't fall into a forbidden category, provide clear additional information that explains your business model and messaging use case.
• If you can't use SMS or MMS for this use case, move the workflow to another allowed channel that fits your compliance requirements.

• Forbidden Message Categories in the US and Canada