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30872: Verification rejection - Disallowed: Non-federally compliant use case


ERROR: 30872

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MESSAGING
ERROR

The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Possible causes

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Your messaging use case doesn't comply with federal regulations applicable across all 50 U.S. states. This may involve:

  • Content that is legal in some states but federally prohibited
  • Activities that violate federal communications laws
  • Products or services that are federally regulated but not properly licensed
  • Use cases explicitly prohibited by federal guidelines
  • This content is ineligible for resubmission
  • Messaging use cases must comply with federal regulations applicable in all 50 U.S. states
  • State-level legality is insufficient if federal compliance isn't met
  • Future submissions must focus on use cases that are fully compliant with all applicable federal laws