30876: Verification rejection - Alcohol promotions require age verification

Your verification submission was rejected because your messaging program involves alcohol-related content and the review didn't find an acceptable age-verification process. Messaging traffic on the phone number remains blocked until the number is verified.

Twilio reviews the business that is sending the messages, the stated use case, sample content, web presence, opt-in or consent flow, and related terms and privacy policy when evaluating a verification submission.

• Your opt-in flow or website doesn't use a robust age-verification process for alcohol-related messaging.
• Your age gate relies on a simple confirmation such as "Yes" instead of collecting a full date of birth. Twilio requires age gating for alcohol-related traffic to mean that users enter their date of birth.
• Your website or landing pages make alcohol-related content available before the user passes an age gate.
• Your verification submission doesn't clearly show how your opt-in flow, website, and sample messages enforce legal age restrictions.
• You intend to send age-gated alcohol traffic to Canada. Age-gated content into Canada must be blocked unless you have a special carrier exemption. (help.twilio.com)

• Add a 21+ age gate to your website and opt-in flow before users can access alcohol-related content or enroll in messaging.
• Require users to enter their full date of birth in MM/DD/YYYY format, or use a third-party age-verification service. Do not rely on a simple "Yes" confirmation as your only control.
• Update your verification submission so it includes clear evidence of the revised age-verification flow, including where the age gate appears in the user journey and how consent is collected.
• If the rejected submission is eligible for resubmission, correct the issue and resubmit from the phone number's Regulatory Information section in Console during the resubmission window when available.
• If you send messages to Canada, block age-gated alcohol traffic unless you have the required carrier exemption. (help.twilio.com)

• Forbidden Message Categories in the US and Canada