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30879: Verification rejection - Phone number not provisioned to Twilio


ERROR: 30879

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MESSAGING
ERROR

The verification submission has been reviewed and rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Possible causes

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  • The verification was submitted before the phone number completed porting to Twilio.
  • The phone number isn't provisioned to Twilio.
  • If the number is or was with another messaging provider at the time of verification, ensure the porting or hosting process has been initiated and is complete. Then delete the rejected verification and submit a new request after the port completes.
  • If it's not a porting scenario, contact Twilio Support.