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Error
Application error

30910: Campaign rejected: A2P 10DLC campaigns must be submitted in English

Twilio Messaging DocumentationMessaging
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Description

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Twilio rejects your A2P 10DLC campaign when campaign registration fields include non-English content. Submit the campaign description, message_flow, sample messages, and related registration details in English so reviewers can verify your use case and consent flow.

Possible causes

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  • Rewrite all campaign registration fields in English before you resubmit the campaign.
  • If your end-user disclosures or message samples are presented in another language, include an English translation in the registration details and in message_flow for verification. (help.twilio.com(link takes you to an external page))
  • Make sure your sample messages match the registered use case, identify the brand, and include required opt-out language where applicable.
  • Review the campaign details requirements, update the rejected fields, and then resubmit the campaign for review.

Additional resources

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