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30962: Campaign rejected: deceptive marketing practices detected

Twilio Messaging DocumentationMessaging
Twilio Phone Numbers DocumentationPhone Numbers

Description

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Your A2P 10DLC campaign was rejected because it contains deceptive marketing practices. Campaign reviewers identified content that uses misleading claims, fabricated urgency, bait-and-switch tactics, false endorsements, or other deceptive techniques designed to manipulate consumers. These practices violate carrier messaging policies and may also violate FTC regulations governing commercial communications.

Possible causes

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  • Misleading or unsubstantiated claims: Campaign content makes false health claims, exaggerated product benefits, fake testimonials, or guarantees that cannot be verified.
  • Fabricated urgency or scarcity: Sample messages use artificial countdown timers, fake limited-time offers, or false scarcity claims ("Only 2 left!") to pressure consumers into immediate action.
  • Bait-and-switch tactics: The campaign advertises one product, price, or offer but the linked website delivers a different product, higher price, or unrelated content.
  • False endorsements or affiliations: Campaign content falsely claims endorsement by celebrities, government agencies, or well-known brands without authorization.