30990: Campaign Suspension

This error means your A2P 10DLC campaign is suspended. Twilio halts messaging for the campaign, and you can't add or remove phone numbers until the suspension is resolved.

• Your campaign was suspended after a carrier or ecosystem review found that your live traffic does not match the registered campaign.
• Your traffic included spam, phishing, controlled substances, illicit content, fraudulent content, affiliate marketing, promotional gambling, illegal sweepstakes, or another prohibited use case.
• Your campaign generated excessive consumer complaints.
• Your campaign requires age gating and does not include it.
• The associated Brand is suspended, which also suspends every campaign attached to that Brand.

• Check your email and the Twilio Support Center for the suspension notice and the next steps to resolve it.
• Review the suspension reason and correct the underlying compliance issue before you try to use the campaign again.
• Make sure your live traffic matches the registered use case, campaign description, sample messages, and consent flow for the campaign.
• If the associated Brand is suspended, resolve the Brand suspension first because all campaigns on that Brand remain suspended until the Brand issue is addressed.
• Do not try to send similar traffic through another existing or new campaign while the suspension is under review. That can lead to additional enforcement on your account.
• If you did not receive guidance, contact Twilio Support for more details about the suspension and the required remediation steps.

• US A2P 10DLC Overview
• Troubleshooting and rectifying A2P Campaigns
• Troubleshooting A2P 10DLC Standard/LVS Brands