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31600: Busy Everywhere


ERROR: 31600

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VOICE
ERROR

This is a Programmable Voice error with the message Busy Everywhere. Use this error as a signal that a <Dial> attempt reached a busy destination, and that Twilio will report DialCallStatus=busy to the action URL. This error can also appear when you dial multiple <Client> identities and every attempted client is busy before one accepts the call.

Possible causes

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  • The called party returned a busy signal while <Dial> was trying to connect the call.
  • You dialed multiple <Client> identities, and each client was busy before any one accepted the call.
  • Add an action URL to <Dial> and inspect DialCallStatus so your application can branch when the result is busy.
  • If you are dialing multiple <Client> identities, route the call so at least one client can accept, or use <Conference> when you need multiple participants connected at the same time.
  • Review the call in Twilio Console Logs, then use the Debugger and Request Inspector to inspect the failed request and error details.

Additional resources

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