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Error
Application error

32606: Virtual Agent: Resume Error

Twilio Voice DocumentationVoice

Description

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A 32606 Error is an indication that the <VirtualAgent> TwiML contains an invalid or unauthorized configuration for resuming an existing conversation.

Possible causes

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  • <Config name="resumeEndUserId"> element referenced in TwiML contains an invalid value
  • <Config name="resumeEndUserId"> element referenced in TwiML is not authorized to resume the conversation from the current Call SID

Possible solutions

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  • Check the value of the <Config name="resumeEndUserId"> element referenced in TwiML
  • Ensure the resume attempt is made from the same Call SID which created the conversation
  • Check the VirtualAgentProviderError included in the webhook to the action url or the Debugger message in Console for further information. For additional assistance, please contact Twilio Support.