32606: Virtual Agent: Resume Error
PROGRAMMABLE VOICE
ERROR
A 32606 Error is an indication that the <VirtualAgent> TwiML contains an invalid or unauthorized configuration for resuming an existing conversation.
- <Config name="resumeEndUserId"> element referenced in TwiML contains an invalid value
- <Config name="resumeEndUserId"> element referenced in TwiML is not authorized to resume the conversation from the current Call SID
- Check the value of the <Config name="resumeEndUserId"> element referenced in TwiML
- Ensure the resume attempt is made from the same Call SID which created the conversation
- Check the VirtualAgentProviderError included in the webhook to the action url or the Debugger message in Console for further information. For additional assistance, please contact Twilio Support.