A 32656 Error indicates that there was a mismatch between the configured ConversationRelay transcription language and the provided Intelligence Service's language. As a result, the transcript will be persisted in Intelligence but Language Operators will not be executed.
The Intelligence Service's configured language passed in the ConversationRelay request did not match its configured transcription language for the virtual agent
To avoid delivering inaccurate Language Operator results, they will not be executed for this ConversationRelay Session
Ensure that the configured transcription language in the ConversationRelay session matches the Intelligence Service's language setting