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Error
Twilio error

420017: Knowledge not found

Twilio Enterprise KnowledgeEnterprise Knowledge

Description

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The requested knowledge item could not be found or the knowledge ID is invalid.

Possible causes

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  • Knowledge ID does not exist
  • Invalid knowledge ID format
  • Knowledge was deleted
  • Knowledge ID cannot be parsed
  • Verify the knowledge ID is correct and follows the format (know_knowledge_*)
  • Check that the knowledge item has not been deleted
  • Use the List Knowledge endpoint to retrieve valid knowledge IDs
  • Review the API error details for specific validation failures