420029: Knowledge source access forbidden

The web crawler received a 403 Forbidden response when attempting to access the target URL during knowledge ingestion. The server understood the request but refuses to authorize access.

• The target URL is restricted by IP address or geographic location
• The site blocks automated crawlers or bots
• The content requires specific permissions or roles
• The site's robots.txt file disallows crawling
• Rate limiting or anti-bot protection is blocking the crawler

• Verify the URL is publicly accessible from different locations and IP addresses
• Check the site's robots.txt file to ensure crawling is allowed
• If the site blocks crawlers, download the content manually and upload as a file
• Use the File or Text knowledge source types for restricted content
• Contact the site administrator to allowlist Twilio's crawler
• Review the knowledge source error details in the Twilio Console