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Error
Twilio error

420030: Knowledge source URL not found

Twilio Enterprise KnowledgeEnterprise Knowledge

Description

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The web crawler received a 404 Not Found response when attempting to access the target URL during knowledge ingestion. The requested resource does not exist on the target server.

Possible causes

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  • The URL no longer exists
  • The URL path is incorrect
  • The target site has removed or renamed the content
  • The page was temporarily unavailable during crawling
  • The URL structure changed after the knowledge source was created
  • Verify the URL is correct and accessible in a web browser
  • Check if the content has moved to a new URL and update your knowledge source
  • Remove the knowledge source if the content is permanently unavailable
  • If the URL is correct but temporarily unavailable, the crawler will retry on the next scheduled crawl
  • Review the knowledge source error details in the Twilio Console for specific URLs that failed