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Error
Twilio error

420035: Knowledge source bad request

Twilio Enterprise KnowledgeEnterprise Knowledge

Description

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The web crawler received a 400 Bad Request when attempting to access the target URL during knowledge ingestion.

Possible causes

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  • The URL contains invalid query parameters or malformed request syntax
  • The target server rejected the crawler's request format
  • Required headers or authentication information are missing
  • The target site has strict validation that rejects automated crawlers
  • Verify the URL is correctly formatted with valid query parameters
  • Ensure the URL is publicly accessible without special authentication requirements
  • Test the URL in a web browser to confirm it loads without errors
  • Remove the knowledge source if it requires authentication or special headers that the crawler cannot provide
  • Review the knowledge source error details in the Twilio Console for more information