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Error
Application error

45002: Authentication Error

Twilio Flex DocumentationFlex

Description

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Twilio returned this error because the request to a protected resource did not include valid authentication credentials. This can happen when credentials are missing, incorrect, expired, or do not have permission to access the requested resource.

Possible causes

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  • The request did not include authentication credentials.
  • The Account SID, API Key, API Secret, or auth token is incorrect.
  • The request used expired or revoked credentials.
  • The credentials are valid but do not have access to the requested Flex resource.
  • The request sent the wrong authorization header format or malformed credentials.
  • Confirm that your request includes authentication credentials.
  • Verify that you are using the correct Account SID, API Key, API Secret, or auth token for the account and environment you want to access.
  • Regenerate or rotate credentials if you suspect they have expired, been revoked, or been exposed.
  • Check that the credentials you are using have permission to access the requested Flex resource.
  • Review your authorization header and request formatting to make sure credentials are sent correctly.
  • If you use API Keys or IAM controls, review your authentication setup and key management configuration.

Additional resources

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