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Error 48023

Product: Frontline

ERROR - 48023

Frontline user conversation limit exceeded

A conversation could not be created because the Conversations user associated to the given Frontline user is a participant in too many conversations.

Possible Causes

  • The Conversations user associated to the given Frontline user attempted to create a conversation and exceeded the Conversations service’s maximum user conversations limit.

Possible Solutions

  • If you frequently exceed the user conversations limit for the Frontline Conversations service, you may want to consider raising your user conversations limit.
    • Read more about Conversations API user conversations limits in our docs.
    • In order to request a limit increase, please contact customer support.
  • Ask the Frontline user to close or transfer some of their active conversations.
  • Delete conversations the user is a participant in.
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