Error 48031

Product: Frontline

ERROR - 48031

Outgoing conversation: Conversation with this contact and proxy address already exists

A conversation could not be created because the requested contact address and Twilio proxy number are already in an active conversation in the same channel.

Possible Causes

• Another Frontline user is already engaged in the conversation with the same contact using the same Twilio proxy number.
• A conversation was created with the same contact using the same Twilio proxy number, but a Frontline user was never added to the conversation (i.e. the conversation was never routed to a Frontline user).

Possible Solutions

• If the conversation has a Frontline user assigned to it, ask the user engaged in the conversation to either close the conversation or transfer it to the user who initiated the new conversation creation.
• If the conversation does not have any Frontline users assigned to it, either close the conversation or add the user who initiated the new conversation creation to the existing conversation.
  • If inbound conversations are unintentionally not being routed to a Frontline user, you may want to check your inbound routing configuration for issues. Check out the docs on inbound conversation routing.