Menu

Expand
Rate this page:

Error 48031

Product: Frontline

ERROR - 48031

Outgoing conversation: Conversation with this contact and proxy address already exists

A conversation could not be created because the requested contact address and Twilio proxy number are already in an active conversation in the same channel.

Possible Causes

  • Another Frontline user is already engaged in the conversation with the same contact using the same Twilio proxy number.
  • A conversation was created with the same contact using the same Twilio proxy number, but a Frontline user was never added to the conversation (i.e. the conversation was never routed to a Frontline user).

Possible Solutions

  • If the conversation has a Frontline user assigned to it, ask the user engaged in the conversation to either close the conversation or transfer it to the user who initiated the new conversation creation.
  • If the conversation does not have any Frontline users assigned to it, either close the conversation or add the user who initiated the new conversation creation to the existing conversation.
    • If inbound conversations are unintentionally not being routed to a Frontline user, you may want to check your inbound routing configuration for issues. Check out the docs on inbound conversation routing.
Rate this page:

Thank you for your feedback!

Please select the reason(s) for your feedback. The additional information you provide helps us improve our documentation:

Sending your feedback...
🎉 Thank you for your feedback!
Something went wrong. Please try again.

Thanks for your feedback!

Refer us and get $10 in 3 simple steps!

Step 1

Get link

Get a free personal referral link here

Step 2

Give $10

Your user signs up and upgrade using link

Step 3

Get $10

1,250 free SMSes
OR 1,000 free voice mins
OR 12,000 chats
OR more