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Outgoing conversation: Conversation with this contact and proxy address already exists



ERROR: 48031

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FRONTLINE
ERROR

A conversation could not be created because the requested contact address and Twilio proxy number are already in an active conversation in the same channel.

Possible Causes

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  • Another Frontline user is already engaged in the conversation with the same contact using the same Twilio proxy number.
  • A conversation was created with the same contact using the same Twilio proxy number, but a Frontline user was never added to the conversation (i.e. the conversation was never routed to a Frontline user).

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