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50416: Participant and proxy address pair is already in use

ERROR: 50416

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PROGRAMMABLE CHAT
ERROR

Error - 50416

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Conversations: Participant and proxy address pair is already in use

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The requested participant and proxy address pair is already registered in the system.

Possible Causes

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  • You are attempting to map a non-Chat (e.g. SMS) conversation member with participant address and proxy address that are already assigned to an active conversation. For example, there may be only one unique mapping between your conversation participant's public phone number and internal (proxying) Twilio phone number, in order to route inbound messages correctly.

Possible Solutions

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  • Locate a conflicting active conversation that has an identical participant added to it. Either delete old conversations completely if you don't need the message history, or just remove the participant that uses these numbers in a previous conversation.