Conversation Resource
A Conversation is a unique message thread that contains Participants and the Messages they have sent.
Do not use Personally Identifiable Information (PII) for the friendlyName field
Avoid using a person's name, home address, email, phone number, or other PII in the friendlyName field. Use some form of pseudonymized identifier, instead.
You can learn more about how we process your data in our privacy policy.
All URLs in the reference documentation use the following base URL:
https://conversations.twilio.com/v1
Using the REST API, you can interact with Conversation resources in the default Conversation Service instance via a "shortened" URL that does not include the Conversation Service instance SID ("ISXXX..."). If you are only using one Conversation Service (the default), you do not need to include the Conversation Service SID in your URL, e.g.
1GET /v1/Conversations2
For Conversations applications that build on more than one Conversation Service instance, you will need to specify the Conversation Service SID in the REST API call:
GET /v1/Services/ISxx/Conversations
The unique ID of the Account responsible for this conversation.
^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34The unique ID of the Conversation Service this conversation belongs to.
^IS[0-9a-fA-F]{32}$Min length: 34Max length: 34The unique ID of the Messaging Service this conversation belongs to.
^MG[0-9a-fA-F]{32}$Min length: 34Max length: 34A 34 character string that uniquely identifies this resource.
^CH[0-9a-fA-F]{32}$Min length: 34Max length: 34The human-readable name of this conversation, limited to 256 characters. Optional.
An application-defined string that uniquely identifies the resource. It can be used to address the resource in place of the resource's sid in the URL.
An optional string metadata field you can use to store any data you wish. The string value must contain structurally valid JSON if specified. Note that if the attributes are not set "{}" will be returned.
Current state of this conversation. Can be either initializing, active, inactive or closed and defaults to active
inactiveactiveclosedContains absolute URLs to access the participants, messages and webhooks of this conversation.
POST https://conversations.twilio.com/v1/Conversations
The X-Twilio-Webhook-Enabled HTTP request header
truefalseapplication/x-www-form-urlencodedThe human-readable name of this conversation, limited to 256 characters. Optional.
An application-defined string that uniquely identifies the resource. It can be used to address the resource in place of the resource's sid in the URL.
The unique ID of the Messaging Service this conversation belongs to.
^MG[0-9a-fA-F]{32}$Min length: 34Max length: 34An optional string metadata field you can use to store any data you wish. The string value must contain structurally valid JSON if specified. Note that if the attributes are not set "{}" will be returned.
Current state of this conversation. Can be either initializing, active, inactive or closed and defaults to active
inactiveactiveclosedISO8601 duration when conversation will be switched to inactive state. Minimum value for this timer is 1 minute.
ISO8601 duration when conversation will be switched to closed state. Minimum value for this timer is 10 minutes.
The default email address that will be used when sending outbound emails in this conversation.
The default name that will be used when sending outbound emails in this conversation.
1// Download the helper library from https://www.twilio.com/docs/node/install2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";34// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See http://twil.io/secure6const accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);910async function createConversation() {11const conversation = await client.conversations.v1.conversations.create({12friendlyName: "Friendly Conversation",13});1415console.log(conversation.sid);16}1718createConversation();
Response
1{2"sid": "CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",3"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",4"chat_service_sid": "ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",5"messaging_service_sid": "MGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",6"friendly_name": "Friendly Conversation",7"unique_name": "unique_name",8"attributes": "{ \"topic\": \"feedback\" }",9"date_created": "2015-12-16T22:18:37Z",10"date_updated": "2015-12-16T22:18:38Z",11"state": "inactive",12"timers": {13"date_inactive": "2015-12-16T22:19:38Z",14"date_closed": "2015-12-16T22:28:38Z"15},16"bindings": {},17"url": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",18"links": {19"participants": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants",20"messages": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Messages",21"webhooks": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Webhooks",22"export": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Export"23}24}
GET https://conversations.twilio.com/v1/Conversations/{Sid}
You can fetch a Conversation by providing your account credentials and the conversation SID (provided when the Conversation is created).
The most valuable part of the Conversation resource itself is the attributes key, which includes metadata attached to the conversation from the moment of its creation.
The other relevant parts of a Conversation include its Participants (the entities who are currently conversing) and the Messages they've sent. Both of these are linked directly from the top-level url key.
A 34 character string that uniquely identifies this resource. Can also be the unique_name of the Conversation.
1// Download the helper library from https://www.twilio.com/docs/node/install2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";34// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See http://twil.io/secure6const accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);910async function fetchConversation() {11const conversation = await client.conversations.v112.conversations("CHXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")13.fetch();1415console.log(conversation.accountSid);16}1718fetchConversation();
Response
1{2"sid": "CHXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",3"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",4"chat_service_sid": "ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",5"messaging_service_sid": "MGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",6"friendly_name": "My First Conversation",7"unique_name": "first_conversation",8"attributes": "{ \"topic\": \"feedback\" }",9"date_created": "2015-12-16T22:18:37Z",10"date_updated": "2015-12-16T22:18:38Z",11"state": "active",12"timers": {13"date_inactive": "2015-12-16T22:19:38Z",14"date_closed": "2015-12-16T22:28:38Z"15},16"bindings": {},17"url": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",18"links": {19"participants": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants",20"messages": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Messages",21"webhooks": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Webhooks",22"export": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Export"23}24}
GET https://conversations.twilio.com/v1/Conversations
Returns a list of conversations sorted by recent message activity.
Specifies the beginning of the date range for filtering Conversations based on their creation date. Conversations that were created on or after this date will be included in the results. The date must be in ISO8601 format, specifically starting at the beginning of the specified date (YYYY-MM-DDT00:00:00Z), for precise filtering. This parameter can be combined with other filters. If this filter is used, the returned list is sorted by latest conversation creation date in descending order.
Defines the end of the date range for filtering conversations by their creation date. Only conversations that were created on or before this date will appear in the results. The date must be in ISO8601 format, specifically capturing up to the end of the specified date (YYYY-MM-DDT23:59:59Z), to ensure that conversations from the entire end day are included. This parameter can be combined with other filters. If this filter is used, the returned list is sorted by latest conversation creation date in descending order.
State for sorting and filtering list of Conversations. Can be active, inactive or closed
inactiveactiveclosedHow many resources to return in each list page. The default is 50, and the maximum is 1000.
1Maximum: 1000The page token. This is provided by the API.
1// Download the helper library from https://www.twilio.com/docs/node/install2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";34// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See http://twil.io/secure6const accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);910async function listConversation() {11const conversations = await client.conversations.v1.conversations.list({12limit: 20,13});1415conversations.forEach((c) => console.log(c.accountSid));16}1718listConversation();
Response
1{2"conversations": [3{4"sid": "CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",5"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",6"chat_service_sid": "ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",7"messaging_service_sid": "MGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",8"friendly_name": "Home Repair Visit",9"unique_name": null,10"attributes": "{ \"topic\": \"feedback\" }",11"date_created": "2015-12-16T22:18:37Z",12"date_updated": "2015-12-16T22:18:38Z",13"state": "active",14"timers": {15"date_inactive": "2015-12-16T22:19:38Z",16"date_closed": "2015-12-16T22:28:38Z"17},18"bindings": {},19"url": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",20"links": {21"participants": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants",22"messages": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Messages",23"webhooks": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Webhooks",24"export": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Export"25}26}27],28"meta": {29"page": 0,30"page_size": 50,31"first_page_url": "https://conversations.twilio.com/v1/Conversations?PageSize=50&Page=0",32"previous_page_url": null,33"url": "https://conversations.twilio.com/v1/Conversations?PageSize=50&Page=0",34"next_page_url": null,35"key": "conversations"36}37}
POST https://conversations.twilio.com/v1/Conversations/{Sid}
The core definition of any Conversation can be modified on the fly. Update a Conversation to attach metadata that you extract on the fly (e.g. "customer-loyalty-status": "gold", or "aml-risk-level": "heightened"), or to correct mistakes manually.
The X-Twilio-Webhook-Enabled HTTP request header
truefalseA 34 character string that uniquely identifies this resource. Can also be the unique_name of the Conversation.
application/x-www-form-urlencodedThe human-readable name of this conversation, limited to 256 characters. Optional.
An optional string metadata field you can use to store any data you wish. The string value must contain structurally valid JSON if specified. Note that if the attributes are not set "{}" will be returned.
The unique ID of the Messaging Service this conversation belongs to.
^MG[0-9a-fA-F]{32}$Min length: 34Max length: 34Current state of this conversation. Can be either initializing, active, inactive or closed and defaults to active
inactiveactiveclosedISO8601 duration when conversation will be switched to inactive state. Minimum value for this timer is 1 minute.
ISO8601 duration when conversation will be switched to closed state. Minimum value for this timer is 10 minutes.
An application-defined string that uniquely identifies the resource. It can be used to address the resource in place of the resource's sid in the URL.
The default email address that will be used when sending outbound emails in this conversation.
The default name that will be used when sending outbound emails in this conversation.
1// Download the helper library from https://www.twilio.com/docs/node/install2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";34// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See http://twil.io/secure6const accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);910async function updateConversation() {11const conversation = await client.conversations.v112.conversations("Sid")13.update({ friendlyName: "Important Customer Question" });1415console.log(conversation.friendlyName);16}1718updateConversation();
Response
1{2"sid": "Sid",3"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",4"chat_service_sid": "ISaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",5"messaging_service_sid": "MGaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaab",6"friendly_name": "Important Customer Question",7"unique_name": "unique_name",8"attributes": "{ \"topic\": \"feedback\" }",9"date_created": "2015-12-16T22:18:37Z",10"date_updated": "2015-12-16T22:18:38Z",11"state": "inactive",12"timers": {13"date_inactive": "2015-12-16T22:19:38Z",14"date_closed": "2015-12-16T22:28:38Z"15},16"bindings": {},17"url": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",18"links": {19"participants": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants",20"messages": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Messages",21"webhooks": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Webhooks",22"export": "https://conversations.twilio.com/v1/Conversations/CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Export"23}24}
DELETE https://conversations.twilio.com/v1/Conversations/{Sid}
The X-Twilio-Webhook-Enabled HTTP request header
truefalseA 34 character string that uniquely identifies this resource. Can also be the unique_name of the Conversation.
1// Download the helper library from https://www.twilio.com/docs/node/install2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";34// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See http://twil.io/secure6const accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);910async function deleteConversation() {11await client.conversations.v112.conversations("CHXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")13.remove();14}1516deleteConversation();