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Participant and proxy address pair is already in use



ERROR: 50416

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PROGRAMMABLE CHAT
ERROR

Conversations: Participant and proxy address pair is already in use

conversations-participant-and-proxy-address-pair-is-already-in-use page anchor

The requested participant and proxy address pair is already registered in the system.

Possible Causes

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  • You are attempting to map a non-Chat (e.g. SMS) conversation member with participant address and proxy address that are already assigned to an active conversation. For example, there may be only one unique mapping between your conversation participant's public phone number and internal (proxying) Twilio phone number, in order to route inbound messages correctly.

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