51112: Twilsock: Product usage disabled

This error occurs when a client tries to use a Twilsock-connected product for a Service instance where that product is not enabled. Twilsock is used by Twilio SDKs to maintain real-time connections for products such as Chat, Conversations, and Sync. If the product is disabled for the target instance, the connection request is rejected.

• The client is connecting to a Service instance that does not have the requested product enabled.
• The application is using the wrong Service SID, environment, or account credentials.
• The client SDK is initialized for one Twilio product, but the instance is configured for a different product.
• The Service instance was reconfigured and product access is no longer available for that instance.
• The Access Token is valid, but it grants access to a Service instance where the product is disabled.

• Confirm that your application is using the correct Service SID for the product you want to use.
• Verify that the target Service instance has the required product enabled in Console or in your service configuration.
• Check that your Access Token identity, grants, and account credentials match the same Service instance your client is trying to reach.
• Review your client initialization code and confirm that you are connecting with the correct product-specific configuration.
• If the configuration is correct and the product should be enabled for the instance, contact Twilio Support.

• Twilio Conversations documentation
• Twilio Sync documentation