Error 53407

Product: Programmable Video

ERROR - 53407

Media connection failed due to DTLS handshake failure

There was a problem while negotiating with the remote DTLS peer. Therefore the Participant will not be able to publish or subscribe to Tracks.

Possible Causes

• One or both of the DTLS peers have an invalid certificate.
• One or both of the DTLS peers have an outdated version of DTLS.
• One or both of the DTLS peers lost internet connectivity while performing a DTLS handshake.

Possible Solutions

• Ensure that your certificate is valid.
• Ensure that you have a stable internet connection.
• Ensure that the browser or the Mobile SDK supports newer versions of DTLS.