60716: Selected logo is not a valid PNG file
MESSAGING
ERROR
The selected brand logo file is not a valid PNG file. Twilio returns This error when the logo file is not recognized as PNG.
- The uploaded logo file is not a PNG image.
- The file was provided with a
.pngextension, but the underlying file format is different.
- Upload a logo file that is saved as a valid PNG image.
- Re-export or convert the logo to PNG, then submit it again.
- Verify the file opens correctly as a PNG before you retry the upload.