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Error
Application error

60716: Selected logo is not a valid PNG file

Twilio Messaging DocumentationMessaging

Description

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The selected brand logo file is not a valid PNG file. Twilio returns This error when the logo file is not recognized as PNG.

Possible causes

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  • The uploaded logo file is not a PNG image.
  • The file was provided with a .png extension, but the underlying file format is different.
  • Upload a logo file that is saved as a valid PNG image.
  • Re-export or convert the logo to PNG, then submit it again.
  • Verify the file opens correctly as a PNG before you retry the upload.

Additional resources

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