61002: Add-ons: Provider could not complete request

This error means a Marketplace Add-on request reached the Listing Partner, but the partner returned an HTTP status code in the 500 range while processing the request. In Add-on responses and callbacks, Marketplace errors in the 61xxx range appear in the code field alongside values such as message and request_sid.

• The Listing Partner returned an HTTP status code in the 500 range while processing the Add-on request.
• The Add-on request failed in the partner service that is integrated with Marketplace, rather than in Twilio's Add-on callback delivery.

• Check the Add-on response or callback payload for the failing Listing's code, message, and request_sid so you can identify the specific failed request.
• Contact the Listing Partner for help with 61002. For this error, support is provided by the Listing Partner.
• When you contact the partner, include the Add-on Unique Name, request_sid, Installed Add-on SID, and Add-on SID to help isolate the failure.
• Review the Listing's detail page in Marketplace for partner support information and any product-specific setup requirements before sending another request.

• Listings Overview
• How to Use Marketplace Listings
• InstalledAddOns Resource