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61004: Add-ons: No results


WARNING: 61004

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WARNING

This warning occurs when a Marketplace Add-on Listing runs and the Add-on Provider returns a successful response, but the returned payload does not contain data that passes the response validation schema and can be used in the Add-on result. Add-on Listings must be installed, configured for the correct Twilio product and usage point, and invoked with the expected parameters for that product.

Possible causes

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  • The Add-on Provider returned a successful response, but the response validation schema found no usable data in the payload.
  • The Add-on Listing is installed, but the required configuration values defined by the Listing's configurationSchema were not provided or do not match the Listing's expected setup.
  • The Add-on was not configured for the usage point you are trying to use, such as Lookup, incoming SMS, incoming Voice calls, or Recordings.
  • The relevant Extension is not enabled. Extensions are disabled by default and must be enabled before they are invoked.
  • For Lookup requests, the Add-on was invoked without the correct AddOns value or without the required AddOns.<unique_name>.<parameter_name> runtime data for that Listing.
  • Open the Add-on Listing in Console and verify that it is installed and configured for the Twilio product and usage point you want to use. If needed, review the Listing's supported products and configuration requirements before retrying the request.
  • Review the Listing's configurationSchema and update the installed Add-on configuration so all required values are present and valid.
  • Check the Installed Add-on Extensions for the Listing and enable the Extension that matches the product flow you are invoking.
  • If you are using Lookup, confirm that the request includes the correct AddOns value and any required AddOns.<unique_name>.<parameter_name> fields for that Listing.
  • Test again with input data that the Listing is designed to analyze. If the warning continues, review the Listing's Documentation tab in Console to confirm the expected inputs and result structure for that specific provider.

Additional resources

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