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61005: Add-ons: Bad request


ERROR: 61005

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ERROR

This error occurs when a Marketplace Add-on provider returns an HTTP 4xx response for a request Twilio sent on your behalf. The provider received the request but rejected it because the request data, Add-on configuration, or authorization details did not meet the Listing's requirements.

Possible causes

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  • The Add-on was invoked with missing, invalid, or incorrectly formatted input.
  • A required runtime parameter was not passed in the expected AddOns.<unique_name>.<parameter_name> format for Lookup integrations.
  • The Listing was installed but not fully configured for the Twilio product or usage point you are using.
  • The Listing requires credentials, account identifiers, or other configuration values that are missing, expired, or invalid.
  • The Listing partner rejected the request because your account or configuration is not authorized to use that feature.
  • Open the Listing in Console and verify that the Configure tab is complete, including the enabled usage points and any required configuration parameters.
  • If you invoke the Listing from Lookup, confirm that you pass the Add-on unique name in AddOns and include any required runtime fields in AddOns.<unique_name>.<parameter_name>.
  • Review the Listing's documentation in Console and make sure the values you send match the required formats and allowed values for that provider.
  • Verify that any credentials or account details stored for the Listing are valid and still authorized on the partner's platform.
  • Retry the request after correcting the input or configuration. If the request still fails, contact the Listing partner and include the Request SID, Installed Add-on SID, and Add-on unique name from the failed response or callback.

Additional resources

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