63010: Twilio's platform encountered an internal error processing this message

Twilio returns this error when Twilio cannot complete processing for a WhatsApp or other non-SMS channel message because of an internal platform issue. Check the affected Message SID in Messaging Logs or through the Message resource to confirm the final status, error_code, and any channel-specific failure details.

• Twilio encountered an internal platform error while processing the message.
• The message was accepted for asynchronous processing, then later updated to failed or undelivered with this error code.
• For WhatsApp and other messaging channels, the failure can include additional channel-specific context when Twilio sends your StatusCallback.

• Open the message in Messaging Logs and review the Message Details page for the Message SID, status, and troubleshooting data.
• Inspect your StatusCallback handling for MessageStatus, ErrorCode, and, for channel messages, ChannelStatusMessage so you capture the failure details automatically.
• If you see a recurring pattern of internal errors, check the Twilio status page and contact support with the Message SID and request details.
• Be careful about automatically retrying message-creating POST requests. When a request fails with an internal server error, retrying can create duplicate outbound sends.

• Programmable Messaging Logs
• Messages resource
• Track the Message Status of Outbound Messages
• Troubleshooting Undelivered Twilio SMS Messages