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Error
Twilio error

63038: Account exceeded the daily messages limit

Twilio Messaging DocumentationMessaging

Description

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You see this error when your account exceeds the number of messages allowed within a rolling 24-hour window. Trial accounts are limited to 50 messages per day, and additional daily restrictions can be applied based on observed sending patterns.

Possible causes

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  • Pause outbound traffic and send again after the rolling 24-hour window resets.
  • If you are using a trial account, upgrade to a paid account to send a higher daily volume. (help.twilio.com(link takes you to an external page))
  • If you need a higher limit, contact Support and review any outreach sent to your email, including your spam folder, for steps to remove or raise the limit.
  • Use Messaging Insights to identify volume spikes, delivery issues, and the senders or campaigns that contributed to the limit.
  • If your newly upgraded Twilio account is hitting the 20,000 messages / day limit, get an approved Business Primary Compliance Profile to have the limit lifted.

Additional resources

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