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Template paused

ERROR: 63041

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WhatsApp has reported that the template has been temporarily paused due to recurring negative feedback from customers. Message templates with this status cannot be sent to customers. For the most updated guidelines, please view WhatsApp's documentation(link takes you to an external page).

Possible Causes

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  • Negative customer feedback (i.e. multiple customers reporting messages or blocking number)
  • Use a different template
  • Edit this template and re-submit for review

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