Error 63042

Product: Programmable Messaging

ERROR - 63042

Template disabled

WhatsApp has reported that the template has been permanently disabled due to recurring negative feedback from customers. Message templates with this status cannot be sent to customers. For the most updated guidelines, please view WhatsApp’s documentation: https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/#template-pausing.

Possible Causes

Negative customer feedback (i.e. multiple customers reporting messages or blocking number)

Possible Solutions

• Use a different template
• Create a new template