Product: Programmable Messaging
WhatsApp has reported that the template has been permanently disabled due to recurring negative feedback from customers. Message templates with this status cannot be sent to customers. For the most updated guidelines, please view WhatsApp’s documentation: https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/#template-pausing.
Negative customer feedback (i.e. multiple customers reporting messages or blocking number)
- Use a different template
- Create a new template