Error 63042
Product: Programmable Messaging
ERROR - 63042
Template disabled
WhatsApp has reported that the template has been permanently disabled due to recurring negative feedback from customers. Message templates with this status cannot be sent to customers. For the most updated guidelines, please view WhatsApp’s documentation: https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/#template-pausing.
Possible Causes
Negative customer feedback (i.e. multiple customers reporting messages or blocking number)
Possible Solutions
- Use a different template
- Create a new template