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Error
Application error

91307: Could not connect to sink endpoint

Twilio Event Streams DocumentationEvents

Description

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Twilio records this error when Event Streams cannot establish a connection to your sink endpoint.

Because the connection could not be established, no event was sent. Twilio will automatically retry delivery per retry policy.

Possible causes

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  • The sink hostname could not be resolved via public DNS.
  • The sink closed or reset the connection attempt because no service was listening on the designated port.
  • A firewall, security group, or network access control list silently dropped Twilio's incoming connection request.
  • The endpoint presented an expired, self-signed, hostname-mismatched, or incomplete SSL/TLS certificate chain.
  • The sink hostname resolves to a private IP space or an unroutable endpoint that is unreachable over the public internet.
  • Confirm that your sink's domain name is publicly resolvable and resolves to an accessible, public IP address.
  • Ensure your target server presents a valid, unexpired SSL/TLS certificate issued by a trusted Certificate Authority (CA) that matches your configured domain name.
  • Ensure your network firewalls, cloud security groups, or API gateways permit inbound traffic from Twilio's public IP ranges.
  • Confirm that the protocol (https://) and port (default 443) configured in your sink setting match your receiving application's configuration.
  • Run an external curl command or TLS verification check from a host outside your private network to isolate network reachability issues.

Additional resources

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