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Conversational Intelligence - Transcript OperatorResults Subresource

The Transcript OperatorResults subresource represents the Language Operator analyses for a Conversational Intelligence Transcript. OperatorResults is a subresource of a Transcript resource.

The operator_results property contains an array of results of the analyses from the Intelligence Service's attached Language Operators.

Transcript OperatorResults Properties

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Property nameTypeRequiredPIIDescriptionChild properties
operatorTypeenum<string>

Optional

Not PII

The type of the applied Language Understanding Operator. One of conversation-classify, utterance-classify, extract, extract-normalize, or pii-extract

Possible values:
conversation-classifyutterance-classifyextractextract-normalizepii-extracttext-generationjson
namestring

Optional

Not PII

The name of the applied Language Understanding.

operatorSidSID<LY>

Optional

Not PII

A 34 character string that identifies this Language Understanding operator sid.

Pattern: ^LY[0-9a-fA-F]{32}$Min length: 34Max length: 34
extractMatchboolean

Optional

Not PII

Boolean to tell if extract Language Understanding Processing model matches results.

matchProbabilitynumber

Optional

Not PII

Percentage of 'matching' class needed to consider a sentence matches

normalizedResultstring

Optional

Not PII

Normalized output of extraction stage which matches Label.

utteranceResultsarray

Optional

Not PII

List of mapped utterance object which matches sentences.

utteranceMatchboolean

Optional

Not PII

Boolean to tell if Utterance matches results.

predictedLabelstring

Optional

Not PII

The 'matching' class. This might be available on conversation classify model outputs.

predictedProbabilitynumber

Optional

Not PII

Percentage of 'matching' class needed to consider a sentence matches.

labelProbabilities

Optional

Not PII

The labels probabilities. This might be available on conversation classify model outputs.

extractResults

Optional

Not PII

List of text extraction results. This might be available on classify-extract model outputs.

textGenerationResults

Optional

Not PII

Output of a text generation operator for example Conversation Sumamary.

jsonResultsnull

Optional

Not PII
transcriptSidSID<GT>

Optional

Not PII

A 34 character string that uniquely identifies this Transcript.

Pattern: ^GT[0-9a-fA-F]{32}$Min length: 34Max length: 34
urlstring<uri>

Optional

Not PII

The URL of this resource.

Get a Transcript OperatorResults subresource

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GET https://intelligence.twilio.com/v2/Transcripts/{TranscriptSid}/OperatorResults

Path parameters

path-parameters page anchor
Property nameTypeRequiredPIIDescription
transcriptSidSID<GT>
required
Not PII

A 34 character string that uniquely identifies this Transcript.

Pattern: ^GT[0-9a-fA-F]{32}$Min length: 34Max length: 34

Query parameters

query-parameters page anchor
Property nameTypeRequiredPIIDescription
redactedboolean

Optional

Not PII

Grant access to PII redacted/unredacted Language Understanding operator. If redaction is enabled, the default is True.

pageSizeinteger<int64>

Optional

Not PII

How many resources to return in each list page. The default is 50, and the maximum is 1000.

Minimum: 1Maximum: 1000
pageinteger

Optional

Not PII

The page index. This value is simply for client state.

Minimum: 0
pageTokenstring

Optional

Not PII

The page token. This is provided by the API.

List multiple OperatorResultsLink to code sample: List multiple OperatorResults
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// Download the helper library from https://www.twilio.com/docs/node/install

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const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";

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// Find your Account SID and Auth Token at twilio.com/console

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// and set the environment variables. See http://twil.io/secure

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const accountSid = process.env.TWILIO_ACCOUNT_SID;

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const authToken = process.env.TWILIO_AUTH_TOKEN;

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const client = twilio(accountSid, authToken);

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async function listOperatorResult() {

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  const operatorResults = await client.intelligence.v2

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    .transcripts("GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")

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    .operatorResults.list({ limit: 20 });

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  operatorResults.forEach((o) => console.log(o.operatorType));

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}

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listOperatorResult();

Response

Note about this response
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{

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  "operator_results": [],

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  "meta": {

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    "page": 0,

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    "page_size": 50,

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    "first_page_url": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults?PageSize=50&Page=0",

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    "previous_page_url": null,

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    "url": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults?PageSize=50&Page=0",

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    "next_page_url": null,

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    "key": "operator_results"

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  }

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}

Retrieve Encrypted OperatorResults

retrieve-encrypted-operatorresults page anchor

Get the encrypted data of the OperatorResults by fetching the /Encrypted subresource.

Get Encrypted OperatorResultsLink to code sample: Get Encrypted OperatorResults
1
// Download the helper library from https://www.twilio.com/docs/node/install

2
const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";

3


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// Find your Account SID and Auth Token at twilio.com/console

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// and set the environment variables. See http://twil.io/secure

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const accountSid = process.env.TWILIO_ACCOUNT_SID;

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const authToken = process.env.TWILIO_AUTH_TOKEN;

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const client = twilio(accountSid, authToken);

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async function fetchEncryptedOperatorResults() {

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  const encryptedOperatorResult = await client.intelligence.v2

12
    .transcripts("GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")

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    .encryptedOperatorResults()

14
    .fetch();

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  console.log(encryptedOperatorResult.locations);

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}

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fetchEncryptedOperatorResults();

Response

Note about this response
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{

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  "locations": [

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    "https://com.twilio.us1.operatorresults.s3.amazonaws.com/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults1",

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    "https://com.twilio.us1.operatorresults.s3.amazonaws.com/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults2"

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  ],

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  "transcript_sid": "GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",

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  "url": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults/Encrypted"

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}