Limitations
- Conversational Intelligence is not PCI or HIPAA compliant.
- Encrypted recordings and recordings of PCI enabled accounts are not supported.
- Twilio Recordings with external storage are only accepted using the
MediaUrlon the Transcript creation.
- In past pre-release documentation, the Transcripts App was called Discovery. The old name is still used in some places, such as app retrieval URLs.
- Transcripts are indexed and available for search for 90 days.
- Search terms are linked with the OR operator. For example,
macaroni saladwill match transcripts that havemacaroniORsalad.
-
PII redaction is only available in
en-US. -
The following limitations apply when fetching media stored in a third-party location (specified by a
MediaUrl).- Conversational Intelligence does not send an
X-Twilio-Signatureheader for media fetch requests. As a result, media stored in Twilio Assets needs to be made public. - If you use external recordings, Basic authentication on
MediaUrls is not supported. If you store the recordings on S3, use a presigned URL. And when storing them on Azure Blob Storage, use a Shared Access Signature (SAS). MediaUrls that respond with a HTTP status code that is not a 200 will result in a transcription request that does not complete.- Requests to fetch third-party media are performed exactly once. There is currently no retry behavior.
- Conversational Intelligence does not send an
-
Conversational Intelligence does not perform speaker diarization on recordings. The use of mono recordings will result in lower transcription accuracy.
-
Recordings that are under two seconds in length are not transcribed.
-
Only up to two Participants can be overridden in the Channel object of the Transcript resource.
-
Conversational Intelligence will only process recordings or 3rd party media that are under 3GB.
- Prebuilt Language Operators cannot be run on a specific channel of a recording.
- In past pre-release documentation, Transcription Viewer was called Annotator or Conversation Viewer. The old name is still used in some places, such as app retrieval URLs.