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Twilio Agent Connect (TAC)

(information)

Legal information

Twilio Agent Connect is not PCI compliant or a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA or PCI.

Connect AI agents to Twilio's platform. TAC is an SDK that acts as middleware between your LLM applications and Twilio services — Voice, messaging channels, Conversation Memory, and Conversation Orchestrator — so you can focus on your agent's intelligence.

Take the next steps with Twilio Agent Connect (TAC)

Get started
What you can build with TAC
1
Twilio servers
2
Your app
from tac import TAC, TACConfig
from tac.channels.sms import SMSChannel
from tac.channels.voice import VoiceChannel
from tac.server import TACFastAPIServer
tac = TAC(config=TACConfig.from_env())
sms_channel = SMSChannel(tac)
voice_channel = VoiceChannel(tac)
async def handle_message_ready(message, context, memory):
# Process with your LLM and return the response — TAC routes it to the correct channel
llm_response = await your_llm.generate(message)
return llm_response
tac.on_message_ready(handle_message_ready)
# Start the TACFastAPIServer to handle webhooks and WebSocket connections
server = TACFastAPIServer(tac=tac, voice_channel=voice_channel, messaging_channels=[sms_channel])
server.start()
3
Personalized, context-aware conversations across channels

Take the next steps with Twilio Agent Connect (TAC)


Get started

TAC supports multiple starting points. Build from scratch with the quickstart, add TAC to an existing agent, or follow an integration guide for AWS Bedrock or Microsoft Foundry.


What you can build with TAC

  • Connect LLM-powered agents to Twilio's communication channels with a unified interface.
  • Retrieve customer context from Conversation Memory to personalize every interaction.
  • Define custom tools, search knowledge bases, and configure escalation to human agents.
  • Integrate with AWS Bedrock, Microsoft Foundry, OpenAI, or any LLM provider.
Learn more

Conversation Orchestrator, Conversation Memory

Conversation Orchestrator
Conversation Orchestrator

Organize voice calls, SMS, and WhatsApp messages into conversations that link to customer profiles and are accessible for AI agents and analytics.

Product documentation
Conversation Memory
Conversation Memory

Store and retrieve customer profiles, traits, and conversation context for personalized AI experiences.

Product documentation