Skip to contentSkip to navigationSkip to topbar
Page tools
Looking for more inspiration?Visit the

Enterprise Knowledge Nutrition Facts


AI Nutrition Facts

Enterprise Knowledge

Description
Enterprise Knowledge allows you to provide your AI Agent with access to unstructured data sources like company policies, documentation, and more. The Agent can then return relevant information during interactions, helping to answer customer questions with greater accuracy and context.
Privacy Ladder Level
1
Feature is Optional
Yes
Model Type
Predictive
Base Model
OpenAI - text-embedding-3-large

Trust Ingredients

Base Model Trained with Customer Data
No
Customer Data is Shared with Model Vendor
Yes
Training Data Anonymized
N/A
Data Deletion
Yes
Human in the Loop
No
Data Retention
3 years

Compliance

Logging & Auditing
Yes
Guardrails
Yes
Input/Output Consistency
Yes
Other Resources
Learn more at: https://www.twilio.com/en-us/customer-ai