Spam Reports

Rate this page:
Spam Reports are triggered when a customer clicks the spam button in their email client.

If you discover spam that was sent by a SendGrid customer, please report it to our team. We appreciate your help in keeping our email stream clean.

Spam Reports are triggered when a customer clicks the spam button or puts your email in their spam folder within their email client such as Yahoo, Outlook or AOL. Spam reports can only be gathered from Internet Service Providers (ISPs) that provide a Feedback loop.

It is important that spam reporter email addresses are permanently removed from your send list even if the customer has previously opted in. Continuing to send to customers that have reported your email as spam can severely affect your deliverability rating.

Make it easier for someone to find the unsubscribe button than it is to find the spam button.

Rate this page:

Thank you for your feedback!

We are always striving to improve our documentation quality, and your feedback is valuable to us. How could this documentation serve you better?

Sending your feedback...
🎉 Thank you for your feedback!
Something went wrong. Please try again.

Thanks for your feedback!

Refer us and get $10 in 3 simple steps!

Step 1

Get link

Get a free personal referral link here

Step 2

Give $10

Your user signs up and upgrade using link

Step 3

Get $10

1,250 free SMSes
OR 1,000 free voice mins
OR 12,000 chats
OR more