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Voice Intelligence API

Voice Intelligence API empowers you to analyze and extract actionable business intelligence from the conversations that take place every day between your customers and your agents.

Using this REST API, you can initiate conversation analysis services, generate transcripts, and manage webhooks that send information to your application as meaningful data is extracted by Voice Intelligence services.

Voice Intelligence API base URL

All relative URLs in the Voice Intelligence API reference documentation use the following base URL:

The API is served over HTTPS. To ensure data privacy, unencrypted HTTP is not supported. All responses are provided in JSON format.

API resources

The Voice Intelligence API comprises the following resources:

Resource Description
Service Create, initialize, and manage voice transcription services
Transcript Generate and manage conversation transcriptions
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