A Service provides control and configuration for how Transcripts are processed. Any Transcript created belongs to a particular Service and inherits its configuration.
The Service-level configuration includes features like data logging, auto-transcribe, and auto-redaction. Language Operator deployments to a Service are handled through the Twilio Console.
Enable auto_transcribe if you want to automatically transcribe all Twilio call recordings that are recorded in an account. Auto-transcribe can help you transcribe call recordings without the need of calling the create Transcript Resource. You can enable auto-transcribe through the Service Resource or on the Console, under Service settings.
If you enable auto_transcribe in more than one Service, the call recording will be sent and transcribed more than once, and charged accordingly.
With Voice Intelligence, you can redact Personal Identifiable Information (PII) from your call recording and transcript. PII redaction utilizes artificial intelligence and machine learning technologies.
Update your Service with auto_redaction = true to automatically redact PII from all transcripts made on this Service. If you also want to automatically redact PII from all transcripts media sent to the Service, set media_redaction = true.
If you change the PII redaction or auto-transcribe setting on a Service, it can take up to 10 minutes to come into effect.
The LanguageCode set during Service creation determines the Transcription language for all call recordings processed by that Service. Refer to Supported Languages for a list of available language codes. The default is en-US if no LanguageCode is set.
A Service can only support one LanguageCode, and it cannot be updated once it's set. To transcribe call recordings in multiple languages, create a separate Service for each language.
The unique SID identifier of the Account the Service belongs to.
^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34Instructs the Speech Recognition service to automatically redact PII from all transcripts made on this service.
Instructs the Speech Recognition service to automatically redact PII from all transcripts media made on this service. The auto_redaction flag must be enabled, results in error otherwise.
Instructs the Speech Recognition service to automatically transcribe all recordings made on the account.
Data logging allows Twilio to improve the quality of the speech recognition & language understanding services through using customer data to refine, fine tune and evaluate machine learning models. Note: Data logging cannot be activated via API, only via www.twilio.com, as it requires additional consent.
The date that this Service was created, given in ISO 8601 format.
The date that this Service was updated, given in ISO 8601 format.
The language code set during Service creation determines the Transcription language for all call recordings processed by that Service. The default is en-US if no language code is set. A Service can only support one language code, and it cannot be updated once it's set.
Provides a unique and addressable name to be assigned to this Service, assigned by the developer, to be optionally used in addition to SID.
The HTTP method for the Webhook. One of GET or POST.
GETPOSTNULLOperator sids attached to this service, read only
The version number of this Service.
The webhook_url attribute allows you to specify a URL for Twilio to send webhook requests to on each event specified in the event_type attribute.
Twilio will pass the following parameters with its request to your webhook URL:
| Parameter | Description |
|---|---|
account_sid | The unique identifier of the Account responsible for this Transcript. |
service_sid | A unique identifier for the Service associated with the Transcript. |
transcript_sid | The unique identifier for the Transcript. |
customer_key | Customer key provided by the user on the Transcript creation. |
event_type | The type of the webhook event. The value will be voice_intelligence_transcript_available. |
POST https://intelligence.twilio.com/v2/ServicesProvides a unique and addressable name to be assigned to this Service, assigned by the developer, to be optionally used in addition to SID.
Instructs the Speech Recognition service to automatically transcribe all recordings made on the account.
Data logging allows Twilio to improve the quality of the speech recognition & language understanding services through using customer data to refine, fine tune and evaluate machine learning models. Note: Data logging cannot be activated via API, only via www.twilio.com, as it requires additional consent.
A human readable description of this resource, up to 64 characters.
The language code set during Service creation determines the Transcription language for all call recordings processed by that Service. The default is en-US if no language code is set. A Service can only support one language code, and it cannot be updated once it's set.
Instructs the Speech Recognition service to automatically redact PII from all transcripts made on this service.
Instructs the Speech Recognition service to automatically redact PII from all transcripts media made on this service. The auto_redaction flag must be enabled, results in error otherwise.
The HTTP method for the Webhook. One of GET or POST.
GETPOSTNULLGET https://intelligence.twilio.com/v2/Services/{Sid}A 34 character string that uniquely identifies this Service.
GET https://intelligence.twilio.com/v2/ServicesHow many resources to return in each list page. The default is 50, and the maximum is 1000.
1Maximum: 1000The page token. This is provided by the API.
POST https://intelligence.twilio.com/v2/Services/{Sid}It can take up to 5 minutes to propagate any changes to a Service.
Transcripts generated just after updating parameters like AutoTranscribe, AutoRedaction or MediaRedaction may be generated with the old configuration. After 5 minutes, the newly-created Transcripts will have the new configuration.
The If-Match HTTP request header
A 34 character string that uniquely identifies this Service.
Instructs the Speech Recognition service to automatically transcribe all recordings made on the account.
Data logging allows Twilio to improve the quality of the speech recognition & language understanding services through using customer data to refine, fine tune and evaluate machine learning models. Note: Data logging cannot be activated via API, only via www.twilio.com, as it requires additional consent.
A human readable description of this resource, up to 64 characters.
Provides a unique and addressable name to be assigned to this Service, assigned by the developer, to be optionally used in addition to SID.
Instructs the Speech Recognition service to automatically redact PII from all transcripts made on this service.
Instructs the Speech Recognition service to automatically redact PII from all transcripts media made on this service. The auto_redaction flag must be enabled, results in error otherwise.
The HTTP method for the Webhook. One of GET or POST.
GETPOSTNULLDELETE https://intelligence.twilio.com/v2/Services/{Sid}A 34 character string that uniquely identifies this Service.