Extend the capabilities of SIP infrastructure without costly upgrades.
Add browser- and mobile-based WebRTC capabilities to an existing IP-PBX or call center hardware without needing software or hardware upgrades.
WebRTC is a real-time communications media stack for the web. Bring VoIP to the browser, natively, without requiring plugins or software. Allow communication to be directly integrated into content for a richer conversation.
UC normally means adding more channels to the same silo, divorced from context. Instead, integrate the communications experience into the context of current web and mobile applications. Provide employees the purpose and historical background for a conversation from the start.
Gain all the advantages of a softphone without the usual drawbacks of provisioning and deploying software to each endpoint. Connect a distributed workforce to the same phone system with only a browser.
Make agile changes to communications by augmenting existing infrastructure. No rip and replace or paying for expensive upgrades.
No additional hardware or software deployments on employee devices. Connect and use whichever pieces of the Twilio platform needed, and only pay for what you use.
Whether using a non-WebRTC compatible browser, connecting out to the PSTN network, or connecting to users from behind the most secure enterprise firewalls, Twilio handles all scenarios.
Twilio intelligently determines how media is relayed between callers to improve call quality and minimize latency. Static media IPs enable the prioritization of calls on a network for ensuring QoS (Quality of Service).
Expand an IP-PBX with WebRTC to bring mobility to employees and open new offices faster
Embed the agent's dialer into their web interface for contextualized customer interactions
Enhance a Cloud PBX platform with WebRTC to power a more flexible business offering.
Strengthen a cloud contact center offering with WebRTC for a more contextual ACD.