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11010: Letter of Authorization incomplete or invalid


ERROR: 11010

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VOICE
ERROR

The Letter of Authorization (LOA) submitted with the Branded Calling registration contains incomplete, missing, or incorrect information.

Possible causes

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  • The LOA is missing required fields or contains inaccurate information.
  • The information provided in the LOA cannot be linked to the business.
  • LOA isn't signed by the authorized contact.
  • Review the LOA to ensure all required fields are accurately completed. Resubmit the registration with a corrected LOA for verification.

Additional resources

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