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Error

16106: Voice Recording: Unavailable due to internal encryption error

Twilio Voice DocumentationVoice

Description

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Recording was not stored because Twilio encountered a transient internal encryption error while processing the recording. This applies only when call recording encryption is enabled.

Possible causes

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  • Voice Recording Encryption was enabled, and Twilio encountered a transient internal encryption error while encrypting the recording.
  • The recording failed during the internal encryption step before Twilio could store it.
  • Retry the call or recording request after a short delay.
  • If the error continues, contact Twilio Support.

Additional resources

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