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Error
Application error

17553: Failed to download media file: unauthorized

Description

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Twilio could not transcribe the audio file because the media URL responded with HTTP status 401 (Unauthorized) or 403 (Forbidden). The transcription is marked as failed.

Possible causes

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  • The resource is protected and requires credentials.
  • A pre-signed URL expired.
  • Access credentials were missing from the URL.
  • Confirm that the media URL is publicly accessible or includes valid, non-expired credentials.
  • If you are using a pre-signed URL, regenerate it with an appropriate expiration time.