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Error
Application error

18058: Missing Tax ID

Twilio Phone Numbers DocumentationPhone Numbers

Description

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This error indicates that your Phone Numbers regulatory bundle is missing the Authorized Representative's personal Tax ID in the Business & Legal Representative Information section. Twilio cannot approve the bundle until you provide the required value.

Possible causes

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  • The Tax ID Number field for the Authorized Representative was left blank.
  • The bundle was submitted before all required Business & Legal Representative Information was completed.
  • A company VAT number or business registration number was entered where the Authorized Representative's personal Tax ID is required.
  • The regulation for the selected country and number type requires the Authorized Representative's fiscal code or equivalent Tax ID, but that value was not provided.
  • Open the Regulatory Bundle in Console and add the Authorized Representative's personal Tax ID to the Tax ID Number field in Business & Legal Representative Information.
  • If the regulation also requires a company VAT or business registration number, enter that value in the VAT field and keep the Authorized Representative's personal Tax ID in Tax ID Number.
  • Review the regulatory requirements for the country and number type in your bundle, then make sure all required representative details are filled in exactly as needed.
  • Resubmit the bundle after you update the missing field.
  • If you use the Regulatory Compliance API, run a bundle evaluation after updating the data so you can confirm the bundle is compliant before review.

Additional resources

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