18605: Unable to verify Authorized representative #2.

Twilio returns this error when Twilio cannot verify the identity of Authorized Representative #2 or confirm that this person is affiliated with the business in your profile. Twilio may reach out to authorized representatives during vetting. Twilio rejects a profile when required information is missing, incorrect, or cannot be validated.

• The details for Authorized Representative #2 are missing, incomplete, or incorrect in the profile submission.
• Authorized Representative #2 does not appear to be a real person who is authorized to represent the business.
• The representative's identity could not be verified from the submitted information or supporting documents.
• The submitted business records do not show that Authorized Representative #2 is associated with the business.

• Review the Authorized Representative #2 section and provide the representative's full first name, last name, email, phone number, business title, and job position.
• Make sure Authorized Representative #2 is a real person who can confirm the business and its use case, and not a generic team or role.
• Update the profile so the representative's information matches the submitted identity details and business records.
• Edit the rejected profile in Trust Hub, correct the information shown in the rejection reason, and resubmit the profile for review.
• If you still cannot complete verification after updating the profile, contact Support for help with the review outcome.

• Secondary compliance profiles
• Primary compliance profiles
• Customer Profiles