30810: Verification rejection - DBA name must be accurately provided
MESSAGING
ERROR
Your verification request was rejected because the business identity in the submission didn't clearly match the registered business information. If you send messages under a trade name, sub-entity, or downstream brand, include that name in doingBusinessAs. Messaging on the phone number remains blocked until the number is verified.
- The
businessNamevalue uses a brand name that doesn't match the registered legal business name. - Your business operates under a DBA or trade name, but the
doingBusinessAsfield is blank, incomplete, or inaccurate. - The information in the verification request doesn't clearly show how the operating name relates to the registered business.
- Update
businessNameso it exactly matches your registered business name. - If you use a trade name, enter the exact DBA in
doingBusinessAs. - Make sure your website and other verification details identify the same business name or clearly show the connection between the legal business and the DBA.
- If requested, provide documentation that shows the relationship between the registered business name and the operating name.
- If your verification response shows
edit_allowedastrue, correct the request and resubmit it before theedit_expirationtime. If the request can no longer be edited, submit a new verification request with the corrected business identity details.